Cyberskills Training (“CST”, “we”, “our” or “us”) are committed to ensuring that your privacy is protected. This Privacy Notice describes how we use the personal information that we collect from you, or that you provide, when you:
- visit any of our websites, portals, or online learning environments (the “Website”).
- use the educational services, testing, certification, products, and consultancy services (together the “Services”) that we provide; or
- communicate with us.
CST may act as a Data Controller or a Data Processor within our relationship depending on the nature of services that we are providing to you.
Please read this notice carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to services we offer to individuals and our wider operations, as applicable, in the European Economic Area (EEA). We may also be subject to other rules and regulations pending the services we offer in other countries.
Information we collect
We collect personal information from you:
- through the use of forms, which may be on paper or on our websites, such as when you login to access our Services, signup to receive our newsletters, register for information, make a purchase, or commence a course of study.
- when you create an account on our websites and provide us with information about any special requirements, such as dietary requirements, that you may have; and
- if you choose to provide us with information when you use any of our websites or access our Services.
- when you communicate with us for any reason, including by email, postal mail, or telephone, and when you use our Services.
- We may also process your data in relation to COVID-19 or within other crisis management activities.
CST does not collect personal data revealing racial or ethnic origin, political opinions, and religious beliefs.
Generally, the personal data we collect about you depends upon the particular services we provide to you; but includes, although is not limited to:
- your name and contact information, including email address and telephone number and company details.
- your billing information, transaction, and payment card information
We collect this information for the purposes described in this privacy notice.
Information that we collect automatically
We do not automatically collect any information from your device.
Information we obtain from third party sources
We may receive personal information about you from third party sources (such as your employer or other third parties if they enrol you on a course or create an account on your behalf), or agencies if you apply for study or employment, but only where we believe that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us. We collect only the minimum amount of information required from these third parties to enable us to provide the requested service or process any application you send to. We only use the information we receive from these third parties as set out in this Privacy Notice.
Use of your information
The information that we collect and store relating to you is primarily used to enable us to provide our Services to you. In addition, we may use the information for the following purposes:
- to provide you with information or Services you request from us.
- efficiency, training, and quality control.
- to provide information on other CST products and Services which we feel may be of interest to you, in accordance with your communications and consent preferences.
- to meet our contractual commitments to you or to take steps at your request before entering into a contract.
- to act on your behalf where third-party involvement is available and appropriate – for example through a third-party specialist training provider or certification/awarding body.
- to comply with our legal and regulatory obligations, including but not limited to, applicable legislation surrounding COVID-19 test and trace or other crisis management schemes.
- marketing our services (and those of selected third parties) to: (i) existing and former customers, (ii) third parties who have previously expressed an interest in our services and (iii) third parties with whom we have had no previous dealings.
- to monitor and analyse trends, usage, and activities in connection with our Websites/Services; and
- as necessary to prevent or detect crime.
We may also monitor or record telephone calls for training, customer service and quality assurance purposes, and to detect or prevent crime. These recordings will be retained for a maximum of 30 days.
In general, we will use any of the information we collect from you only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect such information. However, we may also use your personal information for other purposes that are compatible with the purposes we have disclosed to you (such as statistical purposes) if and where this is permitted by applicable data protection laws.
If you do not want us to use your data for any marketing purposes, you will have the opportunity to withhold your consent to this when you provide your details to us.
Consent can be varied by emailing Admin@cyberskills.training.
Storing and Retaining your personal data
The personal information you provided to us is stored within secure servers. We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.
All CST email addresses support TLS email encryption, so it is advised that if you are concerned about the contents of any email to use this encryption.
Where we have given you (or where you have chosen) a password so that you can access certain parts of our sites and portals, you are responsible for keeping these passwords confidential.
Please note that the transmission of information via the internet (including email) is not completely secure and therefore, although we endeavour to protect the personal information you provide to us, we cannot guarantee the security of data sent to us electronically and the transmission of such data is therefore entirely at your own risk. We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business or statutory need to process your personal information, we will either delete or anonymise it.
Disclosing your information
We will also disclose, where required, your personal information with:
- third party service providers and partners who provide data processing services to us (for example, to support the delivery of Services), or who otherwise process personal information for purposes that are described in this Privacy Notice.
- your employer, where they have instructed us or funded the goods or services provided to you. This may include progression, assessment, attainment, or exam results as well as other personal data as and when required.
- with exam certification bodies where reasonable adjustments are required on health grounds.
- a third party where they have funded the services that we deliver to you or your organisation.
- any product evaluation or feedback comments you provide may be shared with the purchasing organisation or course vendor.
- NHS or other authorised government agencies in connection with COVID-19 containment measures or other crisis management scenarios.
- government agencies, where required by the scheme or education path you elect to follow.
- to comply with our legal and regulatory obligations, including but not limited to, applicable legislation surrounding COVID-19 test and trace or other crisis management schemes.
- partners with whom we work to provide Services (such as course vendors, examination bodies, customer suppliers and trainers).
- partners with whom we work to provide Services (such as course vendors, customers, examination bodies, customer suppliers and trainers).
- regulatory bodies or other third parties relating to audits, enquiries, or investigations in compliance with applicable law.
- any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation (and may not be able to inform you so as not to compromise any investigation or other proceedings), or otherwise to protect our rights or the rights of any third party; and to
- any other person with your consent to the disclosure.
Where you are a customer or prospective customer, we may disclose your data to third parties for our marketing purposes so that we can identify products and services we think you will be interested in. Personal data used in this way may include contact details such as name, address, phone number, and email address.
Third party links
You might find links to third party websites on our websites or within documentation we provide.
If you access other websites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their own Privacy Notices which you should review.
We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
The Website may offer you the opportunity to share or follow information about us (or the Website or our Services) using third party social networking functionality (such as through “share this”, “like” or “follow” buttons).
We offer this functionality in order to generate interest in us, the Website, and our Services among the members of your social networks, and to permit you to share and follow opinions, news, and recommendations about us with your friends. However, you should be aware that sharing personal or non-personal information with a social network may result in that information being collected by the social network provider or result in that information being made publicly available, including through Internet search engines.
Please note that we do not exercise, endorse, secure, or control the policies or practices of any third-party social network whose functionality you may access through the Website.
You should always carefully read the Privacy Notice of any social network through which you share information in order to understand their specific privacy and information usage practices.
International data transfers
Your personal information will not be transferred to, and processed in, countries outside of the EEA.
Lawful basis (EEA visitors only)
Our lawful bases for collecting and using personal information will depend on the personal information being collected and the specific context in which we collect it.
However, we will normally collect personal information from you only:
- where we need the personal information to perform a contract with you (for example, to enrol you into a course or provide you with learning materials);
- where the processing is undertaken on the grounds of legitimate interest and is not overridden by your rights; or
- where we have your consent to do so.
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We carry out an assessment when relying on legitimate interests, to balance our interests against your own.
In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the lawful bases on which we collect and use your personal information, please contact us using the contact details provided below.
We will use your personal data to send you updates (by email, text message, telephone, or post) about our services including exclusive offers, promotions, or new services.
We have a legitimate interest in using your personal data for marketing purposes. This means we do not usually need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt-out of receiving marketing communications at any time by:
- contacting us at firstname.lastname@example.org
- using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts; or
- updating your marketing preferences on applicable links provided to you e.g. email@example.com.
We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell it to other organisations outside the CST group including for marketing purposes.
We only allow certain organisations to handle your personal data if we are satisfied, they take appropriate measures to protect your personal data. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you.
We or these third parties occasionally also share personal data with:
- our and their external auditors, e.g. in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations.
- our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations.
- law enforcement agencies, courts, tribunals, and regulatory bodies to comply with our legal and regulatory obligations.
- other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised (or pseudonymised) but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations.
Data protection rights
You have the following data protection rights:
- If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided below.
- In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided below.
- You have the right to opt-out of marketing and telemarketing communications we send you at any time. You can exercise this right by clicking on the “Manage your Marketing Preferences” link in the marketing e-mails we send you and directly within our consent portal at info@Cyberskills.Training.
- Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
The data controller of your personal information will be Mr Richard Nwanze – richard@Cyberskills.Training
We welcome any queries, comments, or requests you may have regarding this Privacy Notice. Please do not hesitate to contact us via email at: richard@Cyberskills.Training
Changes to the Privacy Notice
We may change this Privacy Notice from time to time by updating this document.
You should check this page from time to time to ensure that you are happy with any changes.
If material changes are made to this Privacy Notice, we will notify you by placing a prominent notice on the Website or by contacting you to let you know via the contact details you have provided us with.
This Privacy Notice is dated April 2023.